Welcome to the exclusive Desio Outlet Store

DESIO OUTLET

Desio Outlet is a temporary online store offering the Sensual Beauty Lenses at a promotional price.
Desio discontinued the Sensual Beauty lenses collection to make way for the New Sensual Beauty Lenses collection.

You can place your order here for your favorite lenses at a convenient price.

FREE SHIPPING via Registered Mail for orders consisiting of 4 or more pairs.

DESIO OUTLET - UP TO 50% OFF ON EVERYTHING

TERMS AND CONDITIONS

IMPORTANT INFORMATION

Caution: To avoid irritation or more serious eye disease, we recommend an annual or semi-annual check-up with your Eye Care Specialist.

If you have never worn contact lenses before, we recommend that you visit your Eye Care Specialist to establish tolerance to contact lenses first.

1. GENERAL CONDITIONS
All Terms and Conditions are applied to agreements made on the Desio Outlet Online Store with written acceptance by Desio™. These conditions are formally accepted by the Purchaser at the time of purchase. With the confirmation of the order, you declare as the Purchaser that you agree to these conditions. Any changes to the Terms and Conditions shall be considered valid only after written acceptance by Outlet.desiolens.com.
2. ORDERS
After ordering, the Purchaser will receive an email with their confirmation and order summary. After acceptance by the Purchaser, the order will be considered binding.
3. SHIPPING

Desio Outlet offers its customers a unique shipping fee of 7 Euro via registered Mail or 20 Euro via Express Shipping.

If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, the Purchaser agrees to pay 12 Euro/20 Euro (depending on the selected shipping method) to Desio Outlet for reshipping and repacking. Desio Outlet agrees to cover part of the shipping fee only once.

3.1 Product Availability and Expected Dispatch Times

All lenses available on our online Outlet store can take up to 5 business days to be dispatched. Dispatch days are Monday through Friday and do not include weekends and public holidays. Once your order has been shipped, you will receive a confirmation email which will include your tracking number as proof the consignment was sent. It is necessary to wait a few days before tracking your order as all data must be uploaded by the postal system.
Delivery times are approximate and not exact. Any delay does not constitute the rescission of the contract between Desio Outlet and the Purchaser. If insufficient data is given by the Purchaser to process the order, we will not be responsible for delays in delivery. In case of delays on our part beyond the reasonable time, we will issue a refund to the Purchaser.

3.2 Expected Delivery Time

Delivery times will vary depending on your location. The average delivery time with Registered Mail is:

  • Europe: 8-15 business days
  • Canada - United States: 15-20 business days
  • Other Countries: 20-30 business days

Please note that delivery time is approximate. We do not guarantee delivery times.

Desio Outlet takes no responsibility for delays caused by the quality of the postal service in each country.
All products sent via Registered Mail require the Purchaser to sign personally to receive their own goods. No one else may sign on their behalf.

Important note for Australian residents: Unfortunately Australia Post does not provide online tracking for registered international mail and therefore your parcel can only be tracked while it is still in Europe.

3.3 Import Duties, Sales Taxes or Value Added Taxes

Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. Desio Outlet does not have any control over this and it is the Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.

3.4 Responsibilities

Once the item has been sent and the Purchaser has received their tracking number, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders. Check our Shipping & Tracking Section for details.

4. PRICING
All prices of the items on our website are in Euro currency with VAT 4% (prescription) or 22% (non-prescription) included and guaranteed at time of order.
5. PAYMENTS
  • Credit Card: We accept the following cards Visa, MasterCard, Visa Electron and Maestro. Internet payment transactions are performed in Safe Mode TLS (Transport Layer Service) via UniCredit bank.
  • PayPal: Through PayPal (the worldwide leader in on-line payment transactions), you can link a credit/debit card or directly your bank account. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. PayPal payments are usually credited within a few minutes. Your personal information will only be held by PayPal, and it will not be visible to us or to any third parties.

Refunds cannot be processed more than 120 days after the order being placed.

6. CLAIMS, RETURNS OR EXCHANGES

The Purchaser has the right to withdraw from any contract within 10 working days (dls 22 May 1999, 185 art. 5) from Postmark. This right does not apply to packages that have been opened, or to the lens construction, except if the goods are damaged or defective. We cannot replace the lens or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. Customers are required to consult with their Eye Care Specialist BEFORE ordering from our store. We can only accept returns if the lenses are found to be factory defective.

In the case that you receive factory defective lenses, we will exchange them free of charge.

Please note we will exchange factory defective lenses free of charge. As per our terms and conditions, defective contact lenses may only be exchanged for the exact same lens model, color and prescription, providing that the replacement lenses are in stock we will dispatch accordingly. If the specific lenses are out of stock we will contact you via the ticketing system and provide you with an alternative.

In the case that you receive defective lenses, you must proceed as follows:

  1. Contact Desio’s Customer Service Department by logging into your account and submit a ticket within five business days from the receipt of your shipment.
  2. Return the defective lenses to Desio, including everything that came in the package with your shipment such as the box, blisters and labels.
  3. If you have opened the blisters, place the lenses in a lens case with contact lens solution and return them to us with the box and include the opened blisters.
  4. Returning defective lenses must be sent within five business days from the time that the customer initially contacted Desio’s Customer Service Department to report the defect.

Insured shipments damaged by the Carrier are not subject to refund. We recommend that you do not accept deliveries which are obviously damaged. The costs of returning the goods to Qualimed will be paid by the Purchaser. The purchaser agrees and accepts this policy.

7. RESPONSIBILITY AND WARRANTIES
All items sold on Desio Outlet are delivered in original packaging and in accordance with the information sent by the Purchaser. We are not responsible for errors in the information made by the Purchaser at the time of order. The responsibility of proper use of the lenses and following the instructions included in each product, falls upon the Purchaser. It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit to your Eye Care Specialist every 6 months and that you follow the advice given in the instructions accompanying our product.
8. PERSONAL INFORMATION
The personal information disclosed by the Purchaser at the time of the order will be retained by Desiolens.com in a computer database. All personal information will be treated solely for the purposes of the correct order entry, business contacts and after-sales service. The customer is free at any time to request the modification or deletion of their own personal information. Any information we receive will not be disclosed to third parties under any circumstances.
9. PLACE OF JURISDICTION
In the case of any disputes arising, the place of jurisdiction will be a court in the province of Milan.
10. COPYRIGHT
Everything you find on Desiolens.com and Outlet.desiolens.com is copyrighted unless otherwise noted and may not be used without the written permission of Desio™. Desio™ neither warrants nor implies that your use of materials displayed on Desiolens.com will not infringe upon the rights of third parties not owned by or affiliated with Desiolens.com. Images and videos of products displayed on the Site are either the property of, or used with permission by, Desio™. The use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of images may violate copyright, trademark, privacy and publicity laws, and/or communication regulations and statutes. Trademarks and logos displayed on the online store, Desiolens.com, are all registered trademarks. Your misuse of the trademarks displayed in our store, or any other content on the store, is strictly prohibited.
11. LIABILITY
Our site has been designed with utmost precision and accuracy. In any case, Desiolens.com will not be liable for errors in the activity of the site. The images of the products are indicative only. See the product description for the technical characteristics of the products.
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